AT VignettenPortal™Motorway vignette · Austria
Buy a vignette

General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details
1.4 Platform services
2.1 Content of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Services and place of performance
3.1 Performance of the service
3.2 Financial document
3.3 Access to the invoice and receipt
4.1 Comfortia
4.1.1 Optimum package
4.2 Auxil
5.1 Scope of the customer's responsibility
5.2 Disputing the order, complaint
6.1 Right of withdrawal and termination
6.1.1 Model information on withdrawal/termination
6.1.2 Model withdrawal/termination declaration
6.2 Contact
6.3 Complaint handling and communication
6.4 Bank chargeback procedure
7.1 Scope of the operator's responsibility
7.2 Miscellaneous provisions
7.3 Applicable legislation

1.1 Introduction

These General Terms and Conditions apply to all domain names (URL addresses) providing the official availability of the website (an independent international vehicle registration intermediary portal), including the mobile applications, subdomains connected to the system, as well as the related network services and interfaces.

Applicable legislation: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as the related national legislation.

1.2 Legal basis of the contract

The customer (buyer, visitor, user) is obliged to read and acknowledge this document if they order a vehicle registration intermediary service on this portal.
Finalising the order by means of payment shall be deemed acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer encounters checkboxes which concisely contain the most important information and also provide a direct clicking option to this document as well as to other legally required information notices.
Ticking these checkboxes is a precondition for finalising the order, therefore their active selection constitutes an express legal declaration made by the customer with regard to acceptance. Acceptance by the customer – within the meaning of Article 6(1) and (4) of Directive 2011/83/EU – also has legal effect if the operator has made the terms and conditions easily accessible and the acceptance took place in an express manner.

This legal declaration also includes the customer's statement that they acknowledge the following: the conclusion of the contract entails a payment obligation, furthermore that they expressly request the commencement of the performance of the service before the expiry of the termination deadline, and they acknowledge that following the full performance of the service they lose their right of termination pursuant to Section 29(1)(a) of Government Decree 45/2014 (II. 26.) (see point 6.1).

The wording of the button serving to finalise the order – in accordance with Section 15(2) of Government Decree 45/2014 (II. 26.) – clearly indicates that the order entails a payment obligation.

The content of the contract is jointly determined by the mandatory legislation and this document. The GTC set out the rights and obligations of the parties, the conditions for the conclusion and performance of the contract, the payment rules, the liability provisions, as well as the rules on withdrawal and legal remedies.

1.3 Company details

Hosting provider: Tárhely.Eu Szolgáltató Kft., 1144 Budapest, Ormánság utca 4. 10th floor 241., [email protected]

Hereinafter: operator (service provider, agent, intermediary).

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to government website

1.4 Services of the platform

The online system provides an independent, international vehicle registration intermediary service, which enables the registration of motorway usage fees of several countries on a single, unified interface.
The purpose of the service is to provide users with fast, secure and convenient registration on a multilingual interface, with various payment methods and continuously available customer service.

The operator is not a state body, not an authority and not the official portal of the competent toll operator; it provides the service as an independent intermediary, or – where it holds a separately indicated authorisation – as a reseller.

The term "e-vignette" is a designation commonly used in everyday language; however, the service provided by the platform actually relates to the online registration of road usage entitlement, and not to the provision of a physical e-vignette.
During the purchase and at various points on the portal, in particular at the mandatory acceptance checkboxes and in the order summary, the system clearly indicates that the subject of the order is the vehicle registration intermediary service.

In the case of certain countries, the system may hold official partner status, of which clear information is displayed on the interface during the purchase. For example, official NMFSZ reseller.
If no such indication is visible in a given segment, the operator acts in respect of the country concerned as an autonomous, independent intermediary on the basis of the mandate given with the data of the vehicle in question, by entering the provided data into the official toll register.
The operator does not examine the relationship between the person initiating the order and the vehicle indicated; the vehicle registration mandate may be initiated by anyone, irrespective of their relationship to the vehicle.

2.1 Content of the registration service

The vehicle registration intermediary service of the platform consists of two inseparable elements: (a) the vehicle registration administration and (b) the entry of the road usage entitlement into the official toll register.
The operator charges a vehicle registration fee; on the interface, the default display of the service and the final amount payable is the gross price including tax, in accordance with Article 6(1) of Directive 2011/83/EU and Section 11(1)–(2) of Government Decree 45/2014 (II. 26.).

The inseparable parts of the vehicle registration intermediary service (in addition to the entry of the road usage entitlement into the official toll register) are the following:

Applicable legislation: Article 6(1) of Directive 2011/83/EU.
* In the case of the Hungarian e-vignette, the service is governed by point 4.1.1 of the GTC, therefore this point does not apply.

2.2 Ordering the service

When placing an order, the customer is obliged to provide all data required by the toll system concerned. These generally include the vehicle category, the country code (licence plate prefix), the licence plate number itself, the intended start date and duration of road use, the area to be covered by the e-vignette (country or region), as well as the customer's contact details (e-mail address, telephone number). Certain countries may require the provision of further data (e.g. chassis number, passport number, name); these additional data requirements are not based on the operator's decision, but are prescribed by the official toll system of the given country.
The details of data processing are set out in the Privacy Policy (available at: link differs by language - in the footer).

2.3 Service fee and payment

The summary window displayed on the checkout page contains an overview of the data provided during the order, as well as the total vehicle registration fee applicable to the given transaction (which also includes the official fee of the road use entitlement). This amount includes all incurring costs and taxes; the customer will not be charged any further fee either during the subsequent steps of the payment process or thereafter. The transaction does not involve any automatic or recurring subscription, and no hidden charges will be applied later on.

In the final step, the bank's payment page is displayed, where the final amount payable and the currency are shown once again. This ensures that, before finalising the payment, the customer is informed once more, by way of confirmation, of the total amount payable and the currency used.
Applicable legislation: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), the national transposition of the EU directive (2005/29/EC).

2.4 Services and place of performance

a) In the case of road use entitlements valid in the Member States of the European Union, the Service Provider acts on behalf of the customer, in an agency (intermediary) capacity, and carries out the registration of the vehicle data provided in the system of the national toll service provider. This intermediary capacity does not mean that the Service Provider is the official portal of the authority concerned – with the exception of Hungary, where the Service Provider is an official reseller of NÚSZ (National Toll Payment Services Plc.).
In connection with this, the VAT rate of the given country is applied to the performance of the online administration and convenience service provided by the Service Provider.

b) Road use entitlements valid in countries outside the European Union – in Belarus, Moldova and Switzerland – are classified as performance in a third country.
In these cases, the VAT rate of the country of the Service Provider's registered seat is applied to the online administration and convenience service provided by the Service Provider.

c) Tax rates applicable to the service:
Belarus – 27% VAT (Hungarian VAT rate according to the Service Provider's registered seat), Moldova – 27% VAT (Hungarian VAT rate according to the Service Provider's registered seat), Switzerland – 27% VAT (Hungarian VAT rate according to the Service Provider's registered seat),
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable legislation:
– Article 31a(2)(j) of Council Implementing Regulation (EU) No 282/2011
– Article 47 of Council Directive 2006/112/EC

The registration service is accepted by ticking the mandatory checkboxes displayed on the checkout page.

The service provider, acting as an agent on behalf and in the name of the customer, intermediates the road use entitlement in favour of the following issuers:

Austria – ASFINAG Maut Service GmbH (the vignette-issuing member of the ASFINAG group; parent company: Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft, Schnirchgasse 17, Vienna, 1030), Alpenstraße 99, Salzburg, 5020
Czech Republic – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Bulevardul Dinicu Golescu 38, Bucharest (District 1), 010873
Slovenia – DARS d.d. (Motorway Company in the Republic of Slovenia), Ulica XIV. divizije 4, Celje, 3000
Slovakia – National Motorway Company (Národná diaľničná spoločnosť, a.s., NDS), Dúbravská cesta 14, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура" – Национално Тол Управление), Makedonia Blvd 3, Sofia, 1606
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Roads Administration (Administrația Națională a Drumurilor S.A.), 12A Bucuriei Street, Chișinău, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Company), Kauno g. 22-202, Vilnius, 03212
Belarus – Belavtostrada State Institution (Государственное учреждение „Белавтострада"), 4th Zagorodny Lane 58A, Minsk, 220073

* The sale of the Hungarian e-vignette is based on the centralised mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Performance of the service

Following successful payment, the operator immediately begins processing the order in the system of the relevant destination country. At the same time, the customer sees a countdown window on the interface indicating the expected processing time, and receives an automatic e-mail notification at the e-mail address provided, confirming the initial acceptance of the order.

This confirmation clearly indicates that performance of the service – i.e. the vehicle registration – has commenced, but also that, until the next (final) confirmation is received, the service is not yet completed and the road use entitlement is still pending.
The typical completion time is 1–8 minutes (maximum approx. 16 minutes); in exceptional circumstances (e.g. an overloaded external system) it may take longer.

If the service cannot be completed within the waiting period and this could cause a delay that is reasonably unacceptable for the customer (e.g. significant additional waiting time on the road due to a fault in the external toll system), the operator automatically cancels the order. In such a case, the customer receives a cancellation notification by e-mail and SMS; the financial transaction is reversed (with the full amount paid by the customer being credited back), and the issued receipt is marked as cancelled. At the same time, the system temporarily prevents repurchase under the same conditions in order to avoid duplicate orders resulting from repeated attempts.

Upon successful completion of the vehicle registration in the road toll system of the destination country, the customer immediately receives a final confirmation and notification of the performance of the service, both by e-mail and SMS. This contains the detailed data of the order, as well as, in a separate e-mail, a link for accessing (downloading) the financial document (invoice or receipt).

The contract shall be deemed fully performed at the moment when the operator has fully carried out the vehicle registration requested by the customer – that is, has entered and validated the necessary vehicle data in the official electronic register of the competent toll authority, has obtained the road use authorisation, and has sent confirmation thereof to the customer. This point in time is also decisive with regard to the expiry of the right of withdrawal (see point 6.1). At this time, the operator also notifies the customer by SMS at the telephone number provided, thereby preventing misunderstandings arising from e-mail delivery errors and ensuring the multi-channel information required by the nature of the service.

The system logs, per order and with a time stamp, the fact and time of the ticking of the mandatory checkboxes, as well as the display of the total amount payable and the currency; these data are available to the customer upon request and as evidence in dispute proceedings (see point 6.4).

The final confirmation e-mail – on a durable medium – contains the information specified in Section 11 (1) of Government Decree No. 45/2014 (II. 26.), as well as the confirmation of the customer's express statement made during the purchase that they requested the commencement of the performance of the service before the expiry of the withdrawal period and acknowledged that, following the full performance of the service, they lose their right of termination pursuant to Section 29 (1) a) of Government Decree No. 45/2014 (II. 26.) (Sections 18 and 19 of Government Decree No. 45/2014 (II. 26.)).

The toll regulations of certain countries do not permit the execution of a so-called "overlapping purchase", not even in the case of partial overlap. This means that if the Customer purchases a toll for a period that partly coincides with an already covered or already ongoing validity period, the system does not allow the extension or supplementation of the earlier toll. In such a case, the validity of the purchased toll automatically begins after the expiry of the earlier authorisation, for exactly the same duration as recorded and paid for in the Order.

It must be emphasised that in the above cases of partial overlap – given the constraints of local legislation and of the official toll system of the country concerned – no refund is possible.
By placing the Order, the Customer expressly acknowledges and accepts that any shift in time resulting from the above circumstances falls outside the Service Provider's scope of responsibility and does not give rise to any claim for a refund.
This provision does not affect the provisions of point 5.1: if two or more orders that are identical in content are fulfilled for the same vehicle, the same country and a fully overlapping period, the unwanted item shall be refunded as set out therein.

3.2 Financial document

Simultaneously with the fulfilment of the order, the link to the financial document (invoice or receipt) is sent to the customer in a separate e-mail. If the customer did not tick the "I request an invoice" checkbox during the purchase, or did not provide billing details, the system automatically issues a receipt.

Applicable legislation: Article 226 of the VAT Directive of the European Union (2006/112/EC), as well as Section 166 (1) and Sections 169–171 of the Hungarian VAT Act (Act CXXVII of 2007).

On the financial document received, the customer can see the costs of the transaction in an itemised breakdown, where applicable (this may vary from country to country).
Due to its tax obligations, the operator is required to indicate on the issued invoice the taxable base of the transaction, the applied tax rate, and the amount of tax charged.
During the purchase, the customer declares, by actively ticking a mandatory checkbox, that they have familiarised themselves with the exact content of the purchase (in particular the vehicle registration intermediary service and the total final amount payable for it), and has thus received full information about the service prior to concluding the contract.

The place of performance of the service – in accordance with section 2.4 – is generally the country concerned, therefore the tax content of the document is determined in accordance with the rules applicable there. When filling in the billing details on the checkout page, the customer declares that they are using the service as an end consumer; the deductibility of the tax indicated on the document is determined by the tax legislation applicable to the customer, on which the operator makes no statement.*

Any corrective or cancellation invoice (document treated as equivalent to an invoice) issued by the Service Provider (at the customer's request or for technical reasons) amends or cancels the data of the original invoice concerned pursuant to Section 170 of the VAT Act.
The Customer acknowledges that they are obliged to record in their accounts the status according to the most recent valid document.

Applicable legislation: Act CXXVII of 2007 on Value Added Tax (VAT Act), in particular the provisions of Section 166 (1) and Sections 169–171, and Articles 369a–369k of Directive 2006/112/EC.
* This provision does not apply in the case of the purchase of a Hungarian e-vignette.

3.3 Access to the invoice and receipt

Following a successful purchase (typically within a few minutes), the system sends the download link for the invoice/receipt by e-mail. Before downloading, the system requires the customer to complete a CAPTCHA anti-robot verification and an e-mail confirmation.
The financial document is available via the link sent for 365 days from the date of purchase.

Applicable legislation: Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Article 5 (1) (f), the principle of integrity and confidentiality of data.

4.1 Comfortia

The Comfortia add-on service provides value-adding elements beyond the intermediary services, to which the customer is entitled as follows:

Comfortia is a voluntary, contractual additional commitment by the operator, to which the customer is entitled IN ADDITION TO the consumer rights based on legislation. Comfortia is not the statutory right of withdrawal, nor an extension thereof, nor a limitation thereof; section 6.1 applies to the statutory right of withdrawal.

* The 24-hour deadline does not constitute a restriction of the statutory right of withdrawal, but a refund option provided voluntarily by the operator, available before the commencement of the service, which applies to the service as a whole irrespective of the original e-vignette issuer's own terms and conditions.
In the case of annual e-vignettes, cancellation is not possible; a change may be requested!

The protection system against partial mistyping ensures that if the customer makes an obvious error when entering the data, this is first filtered out automatically by the system, and then, where necessary, manual intervention takes place at a second level. In such cases, the operator's administrator is entitled to request clarification (corrective data) from the customer, or, if the typing error can be clearly identified and corrected, may carry out the necessary modification even without the customer's involvement. This service element helps to lawfully avoid fines (e.g. so that a registration is not deemed invalid because of a typing error).

Each of the above corrective elements may be used on one occasion per order, and a maximum of two different types of Comfortia correction requests may be asserted per order. Activation of the protection against partial mistyping does not count towards the correction request allowance.

All additional costs arising within the framework of Comfortia (e.g. any human administration, registration of another vehicle and its road toll, the surcharge for switching to a higher category, repeated bank charges, SMS, currency exchange losses) are borne by the operator.
Comfortia requests submitted via the support ticket system are usually processed and executed within 10–25 minutes.

The Comfortia service is a guarantee provided voluntarily by the operator, which does not affect or limit the consumer's rights based on legislation (e.g. damage claims that may be asserted in the event of defective performance).
* In the case of Hungarian e-vignettes, instead of this point, the Optimum package pursuant to point 4.1.1 of the GTC shall apply, which provides the benefits specified therein.

4.1.1 Optimum package (exclusive value-added service)

When purchasing a Hungarian e-vignette, the road usage fee (e-vignette) may only be purchased as part of the Optimum package provided by the Service Provider. The Optimum package is a supplementary service package offered by the Service Provider to the Customer in addition to the NMFSZ basic service, and qualifies as an exclusive value-added service pursuant to Section 3.2.1 of the General Terms and Conditions for Resellers (VÜSZ) of Nemzeti Mobilfizetési Zrt.

Should the Customer not wish to make use of the Optimum package, they may terminate the order at any time without any legal consequences, and may continue the purchase process via the link without the Optimum package (on the central sales page of Nemzeti Mobilfizetési Zrt.), which is also offered in the basic information notice.
The Service Provider clearly draws attention to this option at the beginning of the purchase process and provides a direct redirect link to the central platform of Nemzeti Mobilfizetési Zrt.

The price of the Optimum package varies depending on the type of e-vignette selected (daily, weekly, monthly, annual) and the vehicle category; its exact amount is displayed separately, distinctly from the e-vignette fee, at the checkout step of the purchase process, prior to the finalisation of the payment. The itemisation also appears separately on the receipt or invoice issued to the Customer. The price of the Optimum package varies solely on the basis of the vehicle type and the selected period and area.
The Optimum price made known to the Customer will appear in an unchanged amount in the course of their subsequent purchases as well, under identical conditions (identical e-vignette type and vehicle category).

The Optimum package includes the following service elements:

a) Typing error correction: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the licence plate number included in their order, in the event that a typing error or other clerical error attributable to the Customer occurred in the licence plate number provided.
In the case of a typing error, the Service Provider reserves the right to refuse the replacement if the typing error affects more than 3 characters and thereby gives the impression of another vehicle's licence plate number.

b) Modification of the destination country: within 60 (sixty) calendar days following the fulfilment of the order, the Customer is entitled to request, free of charge, on one occasion and in respect of one order, the modification of the destination country (area of validity) included in the order.

c) Cancellation and full price refund: the Customer is entitled to cancel the order and to request a refund of the full consideration paid (the combined total amount of the e-vignette fee and the fee of the Optimum package), provided that they submit the cancellation request in writing to the Service Provider at least 24 (twenty-four) hours prior to the commencement of the validity of the e-vignette.
This right of refund may not be exercised in the case of the annual e-vignette product, in view of its special nature and sales conditions. This cancellation option is a voluntary, contractual additional undertaking of the Service Provider, which neither restricts nor replaces the statutory right of withdrawal.

d) SMS notification: the Service Provider sends a notification of the successful registration in an automatic SMS message to the telephone number provided by the Customer; the SMS contains the link to access the certificate.

The use of the Optimum package is at the Customer's free discretion. The services included in the Optimum package have independent economic value, go beyond the content of the NMFSZ basic service, and can only be used by the Customer at the Service Provider as part of the Optimum package.
If the Customer does not wish to use the Optimum package, the Service Provider provides access to the NMFSZ basic service through another reseller on the central sales platform of Nemzeti Mobilfizetési Zrt. via a direct link placed in the first step of the purchase process.

The service provider does not charge a convenience fee during the purchase. The charging of a convenience fee related to the sale of the Hungarian e-vignette is prohibited by Section 3 (1) of Decree 7/2026. (III. 31.) EM; the operator fully complies with this prohibition.

4.2 Auxil

Auxil is an add-on service which, as part of the vehicle registration intermediary service ordered here, provides legal assistance in cases where the customer is fined for a reason directly related to the service ordered here.
Such typical reasons may include:

In the above cases, the customer is entitled to contact the operator at any time within 180 days of the order with the documents relating to the fine.
In such cases, the customer is obliged to submit the official fine notice/payment slip and all relevant documents; thereafter, they may request the operator's active legal cooperation.
In such cases, the operator – involving its external legal partners as necessary – acts as an authorised representative before the competent authority: it may submit an appeal, initiate a payment deferral or instalment payment, or request a reduction of the amount of the fine on equitable grounds.

In certain individual, equitable cases, the operator may even reimburse the amount of the fine to the customer (up to a maximum of EUR 300) – even if the cause of the fine is technical. Such compensation may only take place if, based on the consideration of all the circumstances of the case, the operator decides that a delay or defect in the service provided to the customer may also have contributed to the fine, or if other equitable grounds justify it. Such favourable assessment is not automatic, no specific promise is made in this regard, and each case requires an individual examination.

The use of the Auxil service does not affect the consumer's rights to legal remedy under general legislation. The assistance provided by Auxil is a voluntary undertaking of the operator, whereby it assists the customer's proceedings before the authority, but it does not guarantee the cancellation or reduction of the fine.
Auxil does not apply to cases where the customer enters road sections for which their order was not and could not have been valid (for example, roads with extra section tolls, or toll sections of bridges or tunnels).
* In the case of the Hungarian e-vignette, the service is governed by Section 4.1.1 of the GTC, therefore this section does not apply.

5.1 The customer's scope of responsibility

The successful completion of the payment transaction does not in itself mean that the road usage entitlement has come into effect – the validity of the e-vignette is established exclusively once all the necessary confirmations sent by the system have been received, and the customer has checked the data contained therein (vehicle data, personal data, date, country, etc.) and found them to be in order. Documents certifying the payment (receipt, invoice, transaction identifier) do not in themselves entitle the holder to use the road network.

In the event of a fine or any other claim for damages, only the road usage entitlement that has actually come into effect (or the lack thereof) may serve as a basis for asserting a claim. A toll road section may only be entered if the certification of the required electronic entitlement is available to the customer and is valid, and its data match those provided during the purchase.

The operator fulfils every order on the basis of the data provided by the customer, and is not obliged to examine whether the customer already held a valid entitlement for the same – or an overlapping – period, or whether the vehicle category, country code and licence plate number provided are correct.
At the same time, in many cases the system performs a technical syntax check on the format of the licence plate number during data entry, and if it is suspected that the customer has mistyped the licence plate number or has swapped the designation of the "own country" and the "destination country", it displays a warning – thereby assisting correct data entry.

The customer bears full responsibility for the accuracy of the data provided by them, and acknowledges that the operator shall not be liable for any errors arising therefrom (e.g. a fine due to an incorrectly specified category, an invalidating factor due to a mistyped licence plate number, an incorrect country code, an incorrect destination country).

The operator shall not refund the fee on the grounds that the customer already held a valid road usage entitlement for the given vehicle for the given period (in part or with an overlap), or that the service could have been obtained at a more favourable price elsewhere (e.g. from another intermediary, a reseller, or directly on the state platform), provided that the operator has fulfilled the order in accordance with the contract. This provision does not affect the customer's statutory claims, in particular claims arising from defective performance, non-performance or unjust enrichment.

Checking the validity is in all cases the responsibility of the customer. The customer is furthermore responsible for waiting for the service to be performed and for using the toll road section only in possession of a valid entitlement.

The customer is responsible for accepting the performance of the ordered service – on the basis of the above notifications – provided that it was carried out in accordance with the data supplied. If, in case of uncertainty, the customer does not verify the validity and repeats an order several times, each individual order qualifies as a separate service, which the operator fulfils separately.
If two or more orders with identical content are fulfilled through this system for the same vehicle, the same country and a fully overlapping period, the operator shall, upon request, refund the unwanted item in full. If the customer repeats the order without prior consultation before the expiry of the protection limit indicated by the system (see point 3.1) and it is fulfilled, any damages arising from the multiple purchase shall be borne by the customer.

In the case of the Romanian e-vignette (rovinieta, road toll), a mistyped chassis number cannot be modified locally; the customer must arrange this with the Romanian road toll authority by presenting the documents and submitting a request.
In order to prevent mistyping, in the case of the rovinieta we display a separate warning window for confirming the chassis number, just as we do in other cases for confirming the licence plate number.

5.2 Disputing an order, complaints

During the purchase process, in accordance with Directive 2011/83/EU, the customer encounters elements requiring active confirmation (checkboxes), the acceptance of which is a precondition for finalising the order. The purpose of these elements is to ensure that, prior to concluding the contract, the customer becomes acquainted with and expressly accepts the GTC, the Privacy Notice and the other mandatory declarations. On the Checkout page and on the bank's payment page, the total final amount payable – as a single, tax-inclusive sum – is clearly displayed at least twice (together with an indication of the currency).

Prior to payment, the operator clearly communicates the total final amount payable and the currency, both at checkout and on the payment interface. The amount displayed at checkout remains unchanged when proceeding to the payment step.

The operator examines every refund claim individually and on its merits, and informs the customer of its decision in writing, with reasons.
This section does not exclude or limit the customer's right to lodge complaints, raise objections or enforce their rights: the customer may file a complaint at any time, may turn to the consumer protection authority, the conciliation body, the financial institution issuing their card, or a court, and continues to be entitled to their rights based on legislation, in particular their claims arising from defective performance and their right of withdrawal under section 6.1.

It is the customer's responsibility to wait for the service to be performed and only thereafter – in possession of a valid entitlement – to enter a toll road section. The rules relating to the special, separately tolled road sections of individual countries (e.g. bridges, tunnels) must also be taken into account; the operator is not liable for any damage arising from disregarding these. In many cases the operator sends information about such extra, separately tolled sections together with the relevant order, however, the customer must primarily observe the local rules, and if, while travelling, they encounter signs, road markings, barriers, gates or payment terminals indicating that a separate toll must be paid (i.e. the national or county e-vignette is not valid for the given section), they may use it only at their own risk, and may not hold the operator liable for failing to comply with these.

6.1 Right of withdrawal and termination

Statutory right of withdrawal: Pursuant to Directive 2011/83/EU and Government Decree No. 45/2014 (II.26.), in the case of a distance contract the consumer is, as a general rule, entitled to a 14-day right of withdrawal.

The subject of the service provided by the operator is vehicle registration intermediation, which commences without delay at the customer's express request. Before finalising the order, the customer, by means of a mandatory checkbox, expressly requests that the operator begin performance of the service before the expiry of the termination period, and at the same time declares that they acknowledge that, following the full performance of the service, they lose their right of termination.

In view of this, pursuant to Section 29 (1) a) of Government Decree No. 45/2014 (II. 26.) and Article 16 (a) of Directive 2011/83/EU, the customer may not exercise their right under Section 20 after the service has been fully performed.

The time of full performance of the service – as defined in section 3.1 – is the moment when the operator has entered and validated the vehicle data in the official electronic register of the competent toll operator, has obtained the road use entitlement, and has sent the customer a confirmation thereof. Full performance occurs at that moment, irrespective of whether the start date of validity of the road use entitlement is immediate or falls on a later date.

The customer may terminate the contract until the service has been fully performed; in this case, the operator is entitled to a fee proportionate to the service already performed. In view of the short duration of performance (typically 1–8 minutes), the operator additionally provides – within the framework of Comfortia, or, in the case of the Hungarian e-vignette, the Optimum package – a voluntary cancellation option going beyond statutory rights, as set out below.

Following performance of the service, the operator confirms the customer's above express declaration on a durable medium (e-mail), in accordance with Section 18 of Government Decree No. 45/2014 (II. 26.).

If performance of the service has not yet been completed and the customer notifies the cancellation at least 24 hours before the start of validity (see the Comfortia cancellation option below), the full amount will be refunded.

Applicable legislation: Article 16(a) of Directive 2011/83/EU, as well as Sections 18, 19, 20 and 29(1)(a) of Government Decree No. 45/2014 (II. 26.).

Comfortia cancellation option: Separately from, and IN ADDITION to, the statutory right of withdrawal, the operator voluntarily provides the following cancellation option within the framework of the Comfortia service (Section 4.1). This option is an additional contractual undertaking that neither restricts nor replaces the statutory right of withdrawal:

(A) If the road use entitlement has not yet entered into force: In this case, the purchase may be cancelled at least 24 hours before the start of validity of the entitlement. The cancellation must be initiated via the online contact form or by e-mail no later than 24 hours before the start of validity; thereafter, the full amount paid will be refunded automatically to the bank account or payment instrument used for the purchase (it is not possible to specify a different account number separately). The refund process starts within a few hours of receipt of the cancellation declaration; depending on the payment service provider, the credit is expected to appear within 1–3 business days. In certain cases, the refund does not appear as a new item on the statement; instead, the status of the original transaction changes to "reversed".

If the customer duly submits their cancellation declaration at least 24 hours before the start of validity, the full amount paid will be refunded.

(B) If the road use entitlement has already entered into force: A road use entitlement already in force (active) can neither be cancelled nor refunded.

In such cases, modification is possible exclusively within the framework of the Comfortia service (Section 4.1) and within its limited scope; in the case of the Hungarian e-vignette, within the framework of the Optimum package (Section 4.1.1).
* In the case of the Hungarian e-vignette, the service is governed by Section 4.1.1 of the GTC, therefore this section does not apply.

6.1.1 Model information on withdrawal/termination (Annex 1 to Government Decree No. 45/2014 (II. 26.))

Right of withdrawal/termination

You have the right to withdraw from this contract within 14 days without giving any reason. Likewise, in the case of a contract for the provision of services, if performance of the contract has commenced, you have the right to terminate the contract within 14 days without giving any reason.

The withdrawal/termination period expires 14 days after the day of the conclusion of the contract.

If you wish to exercise your right of withdrawal/termination, you must send your unequivocal declaration stating your intention to withdraw from/terminate the contract electronically to the e-mail address [email protected], or by post to Enternova Kft. (H-2161 Csomád, Szent István utca 48.). For this purpose, you may also use the model withdrawal/termination declaration set out in Section 6.1.2.

You exercise your right of withdrawal/termination within the deadline if you send your notice of withdrawal/termination before the expiry of the deadline indicated above.

Effects of withdrawal/termination

If you withdraw from this contract, we shall reimburse all payments made by you without delay, but no later than within 14 days of receipt of your notice of withdrawal. We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed to the use of another means of payment; you will not incur any additional costs as a result of applying this method of reimbursement.

If you requested that the performance of the service begin within the withdrawal period, in the event of termination you shall be obliged to pay us an amount proportionate to the service performed up to the time of termination of the contract. Likewise, we shall refund that part of the consideration paid by you which exceeds the value of the service provided by us.

Cessation of the right of withdrawal/termination: pursuant to Section 29(1)(a) of Government Decree No. 45/2014 (II. 26.), you may not exercise this right after the service has been fully performed, given that the performance commenced at your express prior request and that, at the same time as making such request, you acknowledged that you would lose this right upon the full performance of the service (see point 6.1).

6.1.2 Model withdrawal/termination form (Annex 2 to Government Decree No. 45/2014 (II. 26.))

(complete and return this form only if you wish to withdraw from/terminate the contract)

To: Enternova Kft., H-2161 Csomád, Szent István utca 48., e-mail: [email protected]

I/We hereby give notice that I/we exercise my/our right of withdrawal/termination with regard to the contract for the provision of the following service: ..........................

Date of conclusion of the contract: ..........................

Order ID / licence plate number: ..........................

Name of consumer(s): ..........................

Address of consumer(s): ..........................

Signature of consumer(s) (only if this form is notified on paper): ..........................

Date: ..........................

6.2 Contact

A direct contact option with our permanent customer service is provided in the footer of the website (online contact form). Customer service is available 24 hours a day, every day of the year; the average response time is 1–15 minutes (depending on traffic volume), and in all cases we provide a substantive reply within 24 hours at the latest. After selecting the appropriate support menu, the customer may also report if their order has not arrived within the usual time. In such cases, the operator resends all previous confirmation e-mails (typically three separate messages) and also repeats the sending of the SMS notification. This function may be used only once per order; if the confirmations still do not arrive thereafter, the customer may open a new support ticket to report the problem.

Contact may generally be initiated from any valid e-mail address (accepted by the system). For data protection and security reasons, however, we are only able to handle requests that can be reliably linked to a valid order registered in our system.

The customer may also exercise their rights – including filing a complaint, withdrawal and refund claims – through an authorised representative. For data protection and security reasons, a request submitted on behalf of another person from an e-mail address other than the one used for the order can only be substantively handled by the operator if a power of attorney signed by the customer is attached. This requirement serves exclusively to protect the customer's personal data and does not restrict the customer's enforcement of their rights.

The operator – while directly fulfilling its statutory obligations – is free to choose the communication channels.
We do not operate a telephone customer service; contact is maintained via the contact form available on the online interface or via the e-mail address [email protected]. The declaration of withdrawal/termination, complaints and any other legal declarations may be validly submitted through either channel (see point 6.1.1). The operator provides a substantive written response to every enquiry within 24 hours at the latest.
In doing so, the operator fully complies with the applicable legal requirements – in particular Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact) and Article 6(1)(c) of Directive 2011/83/EU (contact details), according to which providing a telephone number is not mandatory if the business ensures rapid and efficient contact by other means (Case C-649/17).

During certain periods, a pop-up "chat" window may also appear on the user interface to facilitate quick contact; however, its absence or temporary unavailability cannot be objected to, as it is only an occasionally provided supplementary channel, primarily for information purposes, intended to guide new visitors.

After a successful order, it is necessary to wait for its fulfilment (the service is generally completed within 1–8 minutes); until then, it is not possible to submit a support ticket in connection with the same order (for example, "I have not received my order").
Given that incoming orders are placed in the processing queue and fulfilment is typically completed within 1–8 minutes, the operator is technically no longer able to execute modification or cancellation requests received during processing. This technical circumstance does not affect or restrict the customer's statutory rights under point 6.1: the operator records every request received, assesses it on the merits, and informs the customer in writing.

A modification request may be submitted as early as one minute after the fulfilment of the order (sending of the SMS or e-mail), taking Comfortia (4.1) into account.

6.3 Complaint handling and communication

The operator shall investigate all complaints and refund claims received on their merits and shall inform the customer in writing, with reasons given, of the outcome thereof. The manner, tone or form in which a complaint is submitted shall not affect the substantive assessment of the complaint.

At the same time, the operator reserves the right, in the case of enquiries containing threats, harassment, defamation or false statements of fact, to limit communication to written, documented channels and to take the steps provided for by law in order to protect its legitimate interests. This measure shall not affect the substantive investigation of the complaint and shall not restrict the customer's remedies, in particular the right to contact customer service, the conciliation board, the consumer protection authority or the court.

Applicable legislation: the relevant provisions of Directive 2013/11/EU (ADR), Government Decree No. 45/2014 (II.26.), and Section 2:45 of Act V of 2013 (Civil Code) (the right to honour and good reputation).

If the consumer dispute cannot be settled by direct negotiation with the operator, the customer may turn to the conciliation board competent for their place of residence or stay. The conciliation board competent for the operator's registered office is: Pest County Conciliation Board, 1055 Budapest, Balassi Bálint utca 25. IV/2., e-mail: [email protected], telephone: +36 1 792 7881, website: www.panaszrendezes.hu. The operator has an obligation to cooperate in the conciliation board proceedings.

6.4 Bank chargeback procedure

In the event of a disputed issue, complaint or detected error, the operator recommends that the customer first contact customer service, as the vast majority of cases can be resolved most quickly through direct negotiation. This recommendation does not affect or restrict the customer's right to contact their card-issuing financial institution, the conciliation board, the consumer protection authority or the court directly in their case.

If a bank chargeback procedure is initiated, the operator shall respond to the payment service provider's enquiry with the documents at its disposal – in particular the order details, the logged status of the checkboxes ticked at the time of purchase, the confirmations sent out and the proof of performance – and shall assert its position in the procedure within the framework of the law. The operator does not attach any separate fee, cost or sanction to the customer for initiating a chargeback procedure.

Applicable legislation: the provisions of Directive (EU) 2015/2366 (PSD2) concerning the disputing of payment transactions, as well as Directive 2013/11/EU (ADR).

7.1 The operator's scope of liability

The issuance of the road use entitlement (e-vignette) is decided exclusively by the competent toll authority of the given country, on the basis of national laws, regulations and its internal procedures. The operator has no influence over this decision and is not a contracting party to the legal relationship established between the customer and the competent toll authority: it merely carries out the registration in the official toll register on behalf of the customer and with the data provided by them. The operator is not liable if the competent toll authority rejects the registration, processes it with delay, suspends its system, or subsequently modifies, restricts or withdraws an entitlement already issued; in such matters the customer may contact the competent toll authority directly. If the vehicle registration does not come about for reasons arising within the toll authority's sphere of interest, the operator shall refund the full amount paid by the customer to the original payment method.

The operator shall not be liable for any damages resulting from data provided incorrectly or inaccurately by the customer (e.g. mistyped licence plate number, incorrectly selected vehicle category, etc.), nor shall it be liable if the customer failed to wait for the confirmations to arrive or failed to check their contents.
The operator shall likewise not be liable for delivery failures of notifications where these occurred due to incorrect contact details provided by the customer (e.g. mistyped e-mail address or telephone number), provided that, according to the system's feedback, the delivery was otherwise successful.
If the ordered vehicle registration cannot be completed for objective reasons, the operator shall be liable solely for refunding the amount paid by the customer, which shall be refunded to the customer's original payment method.

The limitations of liability set out in this section shall not affect the operator's liability for damage caused intentionally or by gross negligence, or for breach of contract causing harm to human life, bodily integrity or health.

The operator undertakes to record orders professionally in the relevant official registers on the basis of the data provided, within the time indicated by the countdown timer, and to send the customer a detailed confirmation of performance. The operator shall investigate any technical errors or irregularities arising within its sphere of control without undue delay and, where necessary, shall provide the customer with a correction, repeated performance or a proportionate refund of the fee.

The operator is obliged to carry out data processing in accordance with the applicable data protection legislation – in particular the GDPR – and to maintain appropriate technical and organisational measures to that end.
* In the case of a Hungarian e-vignette, this section applies as set out in section 4.1.1 of the GTC; there, the operator acts as an official reseller of Nemzeti Mobilfizetési Zrt.

7.2 Miscellaneous provisions

The operator is entitled to amend these GTC unilaterally. The amendment shall enter into force upon publication on the website and shall apply exclusively to orders placed after its entry into force. Orders already placed shall in all cases be governed by the provisions of the GTC in force at the time the order was placed; the amendment shall have no retroactive effect. The currently effective text of the GTC and the date of its last amendment are continuously available on the website; the operator retains previous versions and makes them available to the customer upon request.

The language of the contract between the customer and the operator is the language selected during the ordering process. The operator files and retains the concluded contract – together with the order data, the logged status of the checkboxes ticked and the confirmations sent out; these data are available upon the customer's request for the period specified in section 3.3.

If any provision of this document is found to be invalid, unlawful or unenforceable, this shall not affect the validity, legality or enforceability of the remaining parts of the GTC. In such a case, the provision in question shall be replaced by, or interpreted in accordance with, the provision that most closely reflects the original intention of the parties and the applicable legislation.

The failure of the operator to exercise any right or entitlement shall not be construed as a waiver of that right. Any waiver of a right by the operator shall be valid only if made in an express, written statement.
The fact that the operator does not strictly enforce a particular contractual provision in a given case does not mean that it waives the application thereof in the future.

The use of the platform and the ordering of the service presupposes on the part of the customer the knowledge and acceptance of the possibilities, functioning, technical limitations and risks of online purchasing, and furthermore that the customer has not experienced any error in the operation of the platform, has seen and been able to interpret all necessary data in the display of information, and has understood and accepted the information text of the checkboxes to be ticked in the mandatory elements of the purchase.

The GTC is also available as multilingual information, partly using AI translation. In matters of interpretation between the operator and the customer, the Hungarian-language version shall prevail. This does not affect the consumer's right to rely on the information received in the language of the conclusion of the contract, and does not deprive the consumer of the protection afforded by the mandatory consumer protection rules of the Member State of his or her habitual residence (Article 6 of Regulation (EC) No 593/2008 – Rome I).

7.3 Applicable legislation

This contract and service shall be governed by the legislation in force of the European Union and – in the case of performance in Hungary – of Hungary. In particular, the following sources of law are authoritative and form the background of the GTC:

Enforcement of rights, complaint handling: The customer may submit their complaint to the operator's customer service (point 6.2). If the consumer dispute is not resolved despite the conciliation, the customer may turn to the conciliation board competent for their place of residence (alternative dispute resolution) or may initiate court proceedings.

Updated: 17/09/2026